Gartner Positions Rackspace in the “Leaders” Quadrant of the Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide

Gartner Positions Rackspace in the “Leaders” Quadrant of the Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide

Evaluation Based on Completeness of Vision and Ability to Execute

HONG KONG – March 20, 2017 - Rackspace® announced that it has been positioned by Gartner, Inc. in the "Leaders" quadrant of its new Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide.

The Gartner assessment, performed by the firm's IT industry experts, evaluates providers based on the completeness of their vision and their ability to execute. It categorizes providers in quadrants labeled Niche Players, Challengers, Visionaries and Leaders. Rackspace was among the 20 providers assessed by Gartner, and Rackspace is one of seven in the Leaders quadrant.

"Rackspace is delighted to be recognized as a leader in Gartner's Magic Quadrant as we believe it is a recognition of our mission to provide the world’s best customer service and expertise on top of the world’s leading technologies,” said Ajit Melarkode, Managing Director, Asia Pacific, Rackspace. “Through delivering Fanatical Support to our customers across APAC, we provide value and reliability by helping our growing numbers of customers to adopt and operate in the cloud, leaving them to focus on their core business.”

Over the past two years, Rackspace has brought its results-obsessed approach to customer service, known as Fanatical Support®, to multiple public clouds, including Amazon Web Services (AWS), Microsoft®Azure® and, just recently, Google® Cloud Platform.

Rackspace is investing heavily in its Fanatical Support for AWS and Fanatical Support for Microsoft Azure businesses. Rackspace has more than 700 customers on these platforms and each business is experiencing a four-figure annualized growth rate.

Rackspace recently achieved Premier Consulting Partner status, the highest tier within the AWS Partner Network, and the Fanatical Support for AWS global team of experts holds nearly 800 technical certifications, which earned it the highest-level certification distinction from AWS. In response to customers' needs, Rackspace is investing heavily in its Fanatical Support for AWS tooling, and is now able to offer customers an enhanced version of the Compass tool that provides valuable data to help them optimize their AWS spending. The enhanced Compass tool gives customers insights into their AWS spending trends, opportunities to right-size under-utilized resources, recommendations for Reserved Instance purchases, and the ability to aggregate and analyze spending across multiple dimensions and multiple AWS accounts.

In addition, Rackspace recently achieved 10 Microsoft Partner Competencies, doubling the number it secured the previous year, for its proven expertise in delivering quality solutions across specialized areas of business. This Microsoft expertise is delivered by hundreds of Rackers across the globe who have earned more than 1,000 technical certifications and an additional 800 sales and licensing certifications. Rackspace ranks in the top tier of Microsoft's global competency partners. Rackspace continues to invest in product enhancements to more proactively support Fanatical Support for Microsoft Azure customers. These include recent updates to help customers more easily deploy via self-service templates, along with a new Logbook feature that provides customers with improved security reporting for Azure infrastructure, and monitoring enhancements that deliver real-time visibility into the status of critical Azure services.

Last week, Rackspace announced a strategic collaboration with Google, in which the two companies will work to bring Fanatical Support to Google Cloud Platform customers in 2017. This new offering completes Rackspace's managed cloud portfolio for hyperscale public clouds.

For more information on Rackspace's position as a leader in Gartner's Magic Quadrant for Public Cloud Infrastructure Managed Service Providers, Worldwide, please view the full report at

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

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