Rackspace Announces Fanatical Support for Microsoft Azure and Microsoft Office 365 in Asia

Rackspace Announces Fanatical Support
for Microsoft Azure and Microsoft Office 365 in Asia

Companies in 12 Asian markets gain access to services and support for
Microsoft cloud services from the managed cloud leader



HONG KONG – April 27, 2017 – Rackspace® today announced that it will offer Fanatical Support® for Microsoft Azure® and Microsoft Office 365® in 12 markets across Asia, in addition to existing services in Australia.

Rackspace, which has the distinction of being five-time partner of the year to Microsoft, will work with customers to help them speed their deployment of Microsoft cloud technologies while minimizing costs and optimizing performance. Blending automation and the expertise of Microsoft-certified engineers and architects, Fanatical Support will deliver professional services, including migration, managed services and support for Microsoft Azure and Microsoft Office 365 on a 24x7x365 basis. This will include application and infrastructure architecture guidance, best practice management templates, security support, proactive monitoring, troubleshooting and more. 

As organizations across Asia Pacific seek to modernize their IT infrastructure to create new business models for the digital age, an increasing number of them are turning to cloud technologies like Microsoft Azure and Microsoft Office 365.

“By extending our Fanatical Support portfolio to Microsoft Azure and Microsoft Office 365 in Asia, we can now help Microsoft customers and advocates across Asia Pacific manage their cloud environments so they can focus on their core business,” said Ajit Melarkode, Vice President and Managing Director, Asia Pacific at Rackspace. “Our vigilance and expertise make it easier for businesses to migrate to Microsoft cloud solutions and use them to enhance their competitiveness with ease.”

Hong Kong-based Rackspace customer WeConvene is using Fanatical Support for Office 365 to harness the power of Office 365 for its global operations without putting extra burden on I.T. “We have turned to the cloud to help us get the best from our data and our people as we accelerate our global growth. We rely on Rackspace to take the burden out of managing our cloud infrastructure and tools, freeing our team to focus on the activities that will really make a difference to our business,” said Mike Barnert, CTO at WeConvene.

Fanatical Support for Microsoft Azure and Microsoft Office 365 is available in 12 markets across Asia Pacific: Hong Kong, Singapore, Malaysia, Indonesia, Thailand, Vietnam, Macao, Philippines, Bangladesh, Brunei, Nepal and Sri Lanka. Rackspace is a Microsoft Gold Certified Partner and five-time Hosting Partner of the Year. It has achieved seven gold and three silver Microsoft Partner Competencies, 1,000+ Microsoft certifications, has hundreds of Microsoft Certified Professionals running 500,000+ seats of Exchange, over 85% of worldwide hosted SharePoint licensing and an ongoing commitment to supporting Microsoft customers in Asia Pacific through Fanatical Support.

Rackspace support for Azure and Office 365 will include the following solution offerings:
  • Fanatical Support® with Azure® Bundle – Azure infrastructure and support.
  • Fanatical Support® for Azure® – support-only solution for customers that already use Azure infrastructure. Available in two service levels: Navigator™, for customers looking to maintain exclusive operational control, but benefit from Rackspace expertise and tooling; and Aviator™, for customers who want Rackspace to fully manage their Azure environments.
  • Fanatical Support® for Office 365® – tier-one support for Microsoft Office 365 Business Essentials, Business, Business Premium, ProPlus, Enterprise E1 and Enterprise E3.
  • Rackspace® Managed Services for Office 365® – premium support and advisory services for mid-market and enterprise-level customers on top of Microsoft Office 365 plans through either Rackspace or Microsoft.


About Rackspace
Rackspace, the #1 managed cloud company, helps businesses tap the power of hosting and cloud computing without the complexity and cost of managing it on their own. Rackspace engineers deliver specialized expertise, easy-to-use tools, and Fanatical Support® for leading technologies developed by AWS, VMware, Microsoft, OpenStack and others. The company serves customers in 150 countries, including more than half of the FORTUNE 100. Rackspace was named a leader in the 2015 Gartner Magic Quadrant for Cloud-Enabled Managed Hosting, and has been honored by Fortune, Forbes, and others as one of the best companies to work for. Learn more at www.rackspace.com.

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