Vonage Launches Nexmo™ API Extension for Zoho® CRM

Vonage Launches Nexmo™ API Extension for Zoho® CRM

Singapore (31 March 2017) -- Vonage (NYSE: VG), a leading provider of cloud communications for business, has partnered with Zoho to integrate Vonage’s API platform, Nexmo, into the Zoho CRM platform. This integration will allow businesses to streamline the way they engage with customers, clients and prospects by enabling seamless voice and SMS messaging for contextual customer connections.

Now available in the Zoho Marketplace, the Nexmo Extension for Zoho allows users to connect with customers or prospects without leaving the CRM platform interface. For businesses using Zoho CRM to streamline their management of clients and client interactions, the seamless, contextual communications enabled by the Nexmo API Extension further enhances the way they do business. This integration provides customers with the ability to reach contacts wherever they are - via voice or SMS - enabling richer customer connections for deeper relationships and more meaningful engagement.

“Whether it’s a busy doctor’s office sending billing or appointment reminders via SMS to patients, or a sales professional making bulk voice calls to key prospects, the integration of Nexmo APIs into Zoho CRM enriches and improves the user experience for increased productivity and enhanced customer connections,” said Tony Jamous, President of Nexmo, the Vonage API Platform.

Mr. Jamous continued, “Extending Vonage’s existing partnership with Zoho to include Nexmo APIs is the perfect complement to our robust offering of cloud communications solutions for business. We are delighted to continue to collaborate with Zoho on new and innovative ways to help businesses stay connected.”

Unified Communications as-a-Service (UCaaS) and Communications Platform as-a-Service (CPaaS) are converging. As the integration of APIs into existing business applications, such as Zoho CRM, continues to grow and see mass adoption, businesses will be able to elevate their communications to streamline the way they connect and collaborate with each other and with their customers.

“Providing the best user experience has always been our goal. To enhance the customer experience, we have partnered with Nexmo and built SMS, voice call and IVR features for Zoho CRM users which are now available as an Extension in the Zoho Marketplace," said Mani Vembu, COO, Zoho. "In this era of mobile phones and handheld devices, SMS and voice calls reach customers easily, and they have high visibility. Using the Nexmo Extension for Zoho CRM, a business’ customer facing departments can now contemporize the way they reach customers."

With the Nexmo Extension for Zoho CRM, users can also:

        Make voice calls to contacts from within the Zoho CRM
        Track outbound call history with up-to-date call status
        Create/manage customized voice templates
        Manage connections with contacts via an interactive dashboard
        Send customized voice calls through CRM workflows
        Set IVR for outgoing and incoming calls

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