Circles.Life strengthens customer experience by launching SIM card Self-Collection with SingPost

Circles.Life strengthens customer experience by 
launching SIM card Self-Collection with SingPost

Singapore, 27 September 2017 -  True to the Circles.Life mission of bringing power back to the customer, SIM card Self Collection was launched in September 2017 through Singapore Post Limited (SingPost).  By listening to customer feedback, we saw a big demand for Self -Collection options. This option was launched alongside same day and weekend deliveries as well as shorter 2-hour delivery slots, giving oncoming customers even greater delivery flexibility.   A customer can order a Circles.Life SIM card and get it delivered directly to their door that same day within a few hours.  That’s the beauty of e-commerce in Singapore.

New customers can select the Self Collection option at plan checkout on the Circles.Life e-commerce website. For the initial pilot phase, we have launched the Self Collection service at five post offices located throughout Singapore:

1.     General Post Office @ SingPost Centre (Central)
2.     Jurong East Post Office (West)
3.     Sengkang Central Post Office (North-East)
4.     Shenton Way Post Office (CBD)
5.     Toa Payoh Central Post Office (Central)

Customers will have five business days to collect their SIM card from their chosen post office and present their NRIC/ID documents for validation and Self-Collection. We will be adding many more locations by the end of the year, leveraging the 57 post offices nationwide.

“Opening Self Collection is yet another way Circles.Life empowers new customers by putting the power back in their hands. With a consistent customer satisfaction rating of 90%, we don’t stop there. Our mission is to improve the customer experience to a 100% customer satisfaction rating.  SingPost is one of the companies we work with, who support our mission to provide an exceptional customer experience and help make it possible,” says Deepak Bhatia, Head of Operations.

Circles.Life has worked with SingPost since Circles.Life launch in May, 2016.  Together, SingPost has helped us to deliver industry leading success rates.

“By working with us, Circles.Life is able to bring greater convenience and flexibility for its customers. The addition of Circles.Life SIM card Self Collection service at our post offices complements the myriad of delivery and collection options that SingPost offers,” says Bernard Leong, Head of Post Office Network and Digital Services, Singapore Post Limited.

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