Inadequate IT Processes for Managing User Accounts and Access Continue to Create Major Security and Compliance Risks for companies in Singapore, One Identity Survey Reveals

Inadequate IT Processes for Managing User Accounts and Access Continue to Create Major Security and Compliance Risks for companies in Singapore, One Identity Survey Reveals

  • Global study indicates disgruntled former employees or other threat actors still have widespread opportunity to cause harm because their IT accounts remain active
  • 81 percent of respondents in Singapore lack confidence that accounts of former employees are fully deactivated in a timely manner (Global: 70%)
  • 93 percent of respondents in Singapore say it takes a month or longer to discover forgotten dormant accounts (Global: 84%)
  • Results show that common IT security best practices continue to be a challenge for organizations worldwide

SINGAPORE – September 29, 2017 – One Identity, a proven leader in helping organizations get identity and access management (IAM) right, today released study results showing significant gaps in how organizations manage accounts used to access IT infrastructure, systems, and data — gaps that could result in major security and compliance deficiencies. The results of the study of more than 900 IT security professionals, conducted by Dimensional Research, spotlight how common security best practices — such as timely removal of access to corporate data and applications, dormant account identification, and role administration —continue to be a challenge and concern for organizations worldwide.

Most alarmingly, 81 percent of surveyed organizations in Singapore express a lack of confidence that all former employees and employees changing roles are fully deprovisioned — or have their accounts changed or removed—in a timely enough manner. Therefore, their accounts remain open and available with active authorization even after an employee changes roles or leaves the organization.

Only 7 percent of respondents in Singapore say they remove access for users immediately upon a change in HR status. Related findings point to concerning practices regarding management of dormant accounts. Only 4  percent are confident that they have no dormant accounts, only 39 percent are “very confident” they know which dormant user accounts exist, and a remarkable 93 percent confessed that it takes a month or longer to discover these dangerous open doors into the enterprise. 

Best practices demand that access be removed for employee accounts that are no longer active. In the case where an employee changes roles, access needs to be altered to provide the new access and authorization required for the new role and remove access that is no longer needed. Oftentimes, the removal of no-longer-needed access is overlooked. When user accounts are not deprovisioned (often called dormant accounts), they are open invitations for disgruntled employees, hackers or other threat actors, who can exploit the accounts and gain access to sensitive systems and information, resulting in data breaches or compliance violations.

The user account access and management challenges are not limited to legacy systems and data, as they also are relevant for newer technologies such as file-sync-and-share services like Box and Dropbox. Only 18 percent of respondents in Singapore report deprovisioning access to these accounts in a centralized/automated manner. Other findings from One Identity’s Global State of IAM Study provide further evidence of the challenges organizations face with regard to managing employee access to IT resources:

  • Less than one in four respondents in Singapore are “very confident” that user rights and permissions in their organizations are correct for the individuals’ roles.
  • 88 percent of organizations in Singapore are concerned about the risk represented by dormant accounts.
  • 99 percent have a process for identifying dormant users, but only 22 percent have tools to aid in finding them.
  • Only 5 percent of respondents in Singapore audit enterprise roles more frequently than monthly. 

“With organizations across the Asia Pacific region facing increased cyber threats, IT and business leaders need to evaluate their identity-related security strategies,” said Lennie Tan, Vice President & General Manager, One Identity, Asia Pacific & Japan. “The alarming results of our study prove that organizations in Singapore are exposing unsecured identities and creating security holes for hackers to exploit. Those that don’t adopt stronger defenses and innovative solutions to mitigate the growing risk more quickly, might face serious consequences including reputation and financial loss.”

Credential-Based Attack Vectors

One of the easiest ways for malicious outsiders, or even insiders, to gain access into an organization’s IT network is by stealing user credentials such as user names and passwords. Once access is secured, a series of lateral movements and privilege escalation activities can procure access to the type of information and systems that are most coveted by bad actors, such as a CEO’s email, customer or citizen personally identifiable information, or financial records. The more time inactive accounts are available to bad actors, the more damage can potentially be done, including data loss, theft and leakage, which could end up in irreparable damage to reputations, compliance violations, as well as possibly large fines and a significant drop in stock valuation.

Solutions available today such as One Identity Starling Identity Analytics & Risk Intelligence (IARI), can help organizations reduce identity-related risks associated with improper user entitlements or access rights by providing significant visibility and insight. With proactive analysis and the ability to compare user entitlements, IARI can rapidly pinpoint situations where entitlements are out of norm, and pose an elevated risk.

“Exploitation of excessive or inappropriate entitlements remains a goldmine for threat actors who will then capitalize on access to gain a foothold in an organization to steal data or inject malware. This data is a wake-up call to organizations that they need sound solutions in place now, such as One Identity Starling IARI, that  accelerate the deprovisioning of access, proactively discover of dormant accounts, and help ensure appropriate access rights across the entire organization and user population,” added Jackson Shaw, senior director of Product Management for One Identity. 

About the One Identity Global State of IAM Study

The One Identity Global State of IAM Study consisted of an online survey conducted by Dimensional Research of IT professionals with responsibility for IT security as a major part of their job and were very knowledgeable about IAM. A wide variety of questions were asked about experiences and challenges with IAM. A total of 913 individuals from the U.S., Canada, U.K., Germany, France, Australia, Singapore and Hong Kong completed the survey.

One Identity offers a free online executive summary of the survey findings, as well as a Key Findings Report providing additional detail in graphical format. For an illustrated look at the data, take a look at our infographic. All of these materials can be found here.

About One Identity
One Identity, a Quest Software business, helps organizations get identity and access management (IAM) right. With a unique combination of offerings including a portfolio of identity governance, access management and privileged management, and identity as a service that help organizations reach their full potential, unimpeded by security yet safeguarded against threats. One Identity has proven to be a company unequalled in its commitment to its customers’ long-term IAM success. More than 7,500 customers worldwide depend on One Identity solutions to manage more than 125 million identities, enhancing their agility and efficiency while securing access to their data -- wherever it might reside. For more information, visit

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