New Dell Technologies Research Reveals a Divided Vision of the Future

New Dell Technologies Research Reveals a Divided Vision of the Future

Business leaders in Singapore and around the world forecast the next era of human-machine partnerships and how they intend to prepare

SINGAPORE – Jan. 31, 2018

News summary
·         New dawn of immense possibility on the horizon: 80% of business leaders in Asia Pacific & Japan (APJ) expect their workforce and machines will work as integrated teams within five years
·         Leaders divided on what this future means: 58% of Singapore business leaders think automated systems free up time, but around 4 in 10 disagree
·         Singapore organisations united in need to transform and how, but not moving fast enough: only 1 in 5 believe they are leading the way, ingraining digital in everything they do
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·         3,800 global business leaders forecast the next era of human-machine partnerships – reveal a divided vision of the future: #Realize2030 #digitaltransformation

Full story
We’re entering the next era of human-machine partnerships with a divided vision of the future, according to global research now available from Dell Technologies. 58% of Singapore business leaders forecast that automated systems will free up their time. Similarly, 58% believe that smart machines will work as admins that connect individuals to highly personalised goods and services, while 42% disagree. The findings reveal that a reliance on machines will lead to greater efficiency, unity and possibility than ever before.

Singapore business leaders (45%) predict this will impact their ability to compete over the next decade. However, they are less prepared compared to their global counterparts – citing a lack of digital vision and strategy as a top barrier. Singapore business leaders are not progressing quickly or deep enough and only 21% of those surveyed say digital is ingrained in all they do, compared to the global average of 27%.

The quantitative research conducted by Vanson Bourne follows Dell Technologies’ seminal story, “Realizing 2030: The Next Era of Human-Machine Partnerships.” That study forecasted that by 2030, emerging technologies will forge human partnerships with machines that are richer and more immersive than ever before, helping us surpass our limitations. Business leaders in the APJ region agree: 80% of respondents expect humans and machines will work as integrated teams within their organisation inside of five years.

o    52% say the more we depend upon technology, the more we’ll have to lose in the event of a cyber-attack; 48% disagree
o    57% of business leaders are calling for clear protocols in the event that autonomous machines fail; 43% abstained
o    59% say computers will need to decipher between good and bad commands; 41% disagree

“You can understand why the business community is so polarised,” comments Jeremy Burton, chief marketing officer, Dell Technologies. “There tends to be two extreme perspectives about the future: the anxiety-driven issue of human obsolescence or the optimistic view that technology will solve our greatest social problems. These differing viewpoints could make it difficult for organisations to prepare for a future that’s in flux and would certainly hamper leaders’ efforts to push through necessary change.”

Eric Goh, Managing Director and Vice President, Singapore Enterprise Business, Dell EMC commented: “We’re on the cusp of immense change, fuelled by emerging technologies like AI and IoT, that are opening up new frontiers in Singapore and on a global level. While there are differing views in the way leaders forecast the future, Singapore remains ahead of the global curve with more respondents believing in the transformative impact of technology in overcoming the digital barriers ahead.”

The findings also revealed Singapore business leaders’ attitude to the future of skills. 71% believe that schools will need to teach students how to learn rather than what to learn to prepare them for jobs that don’t exist yet, compared to the global average of 56%.

Beset by barriers

Furthermore, many businesses aren’t moving fast enough, and going deep enough, to overcome common barriers to operating as a successful digital business. Only 21% of Singapore businesses believe they are leading the way, ingraining digital in all they do. 45% don’t know whether they’ll be able to compete over the next decade, and the 53% of businesses are struggling to keep-up with the pace of change.

Main barriers to becoming a successful digital business in 2030 and beyond in Singapore:
1.     Lack of a digital vision and strategy: 72%
2.     Lack of workforce readiness: 66%
3.     Technology constraints: 48%
4.     Time and money constraints: 45%
5.     Law and regulations: 22%
Unified by the need to transform
Leaders may be divided in their view of the future and facing barriers to change, but they’re united in the need to transform. In fact, the vast majority of businesses believe they’ll be well on their way to transforming within five years, despite the challenges they face.
Likely to achieve within five years in Singapore:
·         Have effective cybersecurity defences in place: 94%
·         Deliver their product offering as a service: 93%
·         Complete their transition to a software-defined business: 92%
·         R&D will drive their organization forward: 85%
·         Delivering hyper-connected customer experiences with virtual reality (VR): 78%
·         Using AI to pre-empt customer demands: 83%
Burton adds, “We’re entering an era of monumental change. Although business leaders harbour contrasting views of the future, they share common ground on the need to transform. Based on the many conversations I have with customers, I believe we’re reaching a pivotal moment in time. Businesses can either grasp the mantle, transform their IT, workforce and security and play a defining role in the future or be left behind.”

Additional resources
·            For more information on the quantitative research report, executive summary and infographic, please visit
·            Additional information on Dell Technologies Realizing 2030 initiative can be
·            Find out more about how Dell Technologies is collaboratively solving customers’ biggest challenges by visiting Dell Technologies’ Annual Report to Customers
·            Connect with Dell Technologies on TwitterFacebookYouTube and LinkedIn
·            Tables below show business leaders’ forecasts for the future, and how they are divided about technologies’ upcoming impact on our lives, work and business in general. 2

About the study
The research was commissioned by Dell Technologies and undertaken by Vanson Bourne, an independent research company, completed in June to August 2017 with 3,800 business leaders from mid-size to large enterprises across 17 countries including ANZ, China, India, Japan and Singapore. The respondents were drawn from 12 industries and key functions impacting the customer experience (from business owners to decision-makers in IT, marketing, customer service, R&D and finance, etc.). The research explores the changing relationship between technology and people, emerging technologies’ impact on business and the way we work and how business leaders and CIOs plan to succeed over the next 10 to 15 years.

About Vanson Bourne
Vanson Bourne is an independent specialist in market research for the technology sector. Its reputation for robust and credible research-based analysis is founded upon rigorous research principles and an ability to seek the opinions of senior decision makers across technical and business functions, in all business sectors and all major markets. For more information, visit

About Dell Technologies  
Dell Technologies is a unique family of businesses that provides the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information. The company services customers of all sizes across 180 countries – ranging from 98% of the Fortune 500 to individual consumers – with the industry’s most comprehensive and innovative portfolio from the edge to the core to the cloud.
1 Business leaders are divided by what the shift into the next era will mean for them, their business and even the world at large.
Below tables showcase business leaders’ forecast for the future, and how they are divided about technologies’ upcoming impact on our lives, work and business in general:

Singapore Research Data

Our Lives
Automated systems will free-up our time


People will take care of themselves better with healthcare tracking devices


People will absorb and manage information in completely different ways


Smart machines will work as admins in our lives – connecting our lives to highly personalized goods and services


It will be harder to disconnect from technology


Our work
We’ll be more productive by collaborating more



We’ll have more job satisfaction by offloading the tasks that we don’t want to do to intelligent machines


Schools will need to teach how to learn rather than what to learn to prepare students for jobs that don’t exist yet


We’ll learn on the job with AR


Not sure what the next 10-15 years will look like for our industry, let alone our employees


Clear protocols will need to be established if autonomous machines fail


The more we depend upon technology, the more we’ll have to lose in the event of a cyber-attack


Computers will need to be able to decipher between good and bad commands


We’ll be part of a globally connected, remote workforce


Technology will connect the right person to the right task, at the right time


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