Ninja Xpress to revolutionise deliveries for e-commerce retailers in Indonesia
Real-time tracking available from time of parcel deposit
Drop and go at Ninja Points – no more handwritten waybills
6 September, 2016, Jakarta – Southeast Asia’s fastest growing last-mile logistics company Ninja Van
has officially extended its services to Indonesia, bringing e-retailers in the country a competitively
priced and highly innovative delivery solution. Branded as ‘Ninja Xpress’ in Indonesia, the Singaporebased
company will give Indonesian retailers of all sizes access to a fully integrated and customisable
system, ensuring packages reach customers quickly and efficiently.
“We have successfully partnered with large e-commerce retailers in Singapore and Malaysia, and are
pleased to be using Ninja Van’s technology-based logistics solutions to support Indonesian
businesses that require an efficient and reliable delivery partner,” said Mr Lai Chang Wen, CEO of
Country Head for Ninja Xpress, Mr Indra Wiralaksmana said, “Indonesia as an archipelago poses
significant challenges for e-tailers and logistics providers to ensure efficient and timely deliveries. As
the leading technology-based logistics provider in Southeast Asia, we aim to provide transparent and
highly reliable last-mile delivery services. This will help our e-commerce partners in the country
achieve much greater customer satisfaction.”
Retailers can choose from several delivery options – a regular courier service called Ninja REG, a
next-day delivery service called Ninja FAST, and same day delivery option, Ninja SUPER. Ninja Xpress
provides clients with detailed monthly reports and real-time status updates so that they are able to
easily monitor the status of their deliveries.
PERSONALISED, TRACKABLE SERVICES FOR BUSINESSES AND CUSTOMERS
Via the website www.ninjaxpress.co, customers and retailers are able to track their packages in realtime
from the moment their parcel is deposited.
Unlike traditional courier services, Ninja Xpress offers an online order management system which
can be integrated in the shipper’s website for fully streamlined operations. This system allows
round-the-clock access for easy reservation of pickup time slots, uploading of bulk orders and
tracking of packages. Ninja Xpress will also send customers an SMS in the morning on the day of
delivery, so they know their parcel is on the way.
The company believes in tailoring its service to serve the unique needs of each market it operates in.
For example, Cash-on-Delivery is a popular method of payment in Indonesia, and Ninja Xpress is able
to provide this as a service to merchants, with measures in place to prevent losses.
NO NEED TO QUEUE, JUST SHOP AND DROP
Online and offline retailers, as well as shoppers who wish to conveniently send their purchases home
can use Ninja Xpress’ services at its conveniently-located shops called Ninja Points. There are
currently five of these shops in Jakarta, at Thamrin City, ITC Cempaka Mas, ITC Mangga Dua, ITC
Kuningan and Pusat Grosir Cililitan (PGC). The company plans to open 50 Ninja Points by year end.
“We are constantly striving to improve the customer experience, and knowing that e-tailers and
customers in this market demand convenience led us to these solutions,” said Mr Wiralaksmana.
“We aim to make deliveries a breeze for retailers and shoppers in Indonesia, and welcome all
suggestions and feedback on how we can make things even better.”
Also in the works is an Android-based mobile app for consumers, to make the parcel deposit process
easier, a lot faster than what is currently available and paperless.
Ninja Xpress services are currently available in any location within Jabodetabek, Bandung, Surabaya,
Sidoarjo, Gresik, Medan and Malang. The company currently has a fleet of close to 1,000 riders and
drivers across Indonesia, and will continue to expand its network and fleet to better serve retailers
and customers throughout the archipelago.
E-commerce is set to be the next driver of growth in the Indonesian economy, with the
government’s recent announcement of a roadmap which will allow 100 per cent foreign ownership
in local e-commerce businesses. Valued at US$12 billion (S$16 billion) in 2014 and US$18 billion last
year, the government has reportedly said to be targeting an e-commerce transaction volume of
US$130 billion by 2020.
Ninja Xpress customers enjoy a suite of services including:
REAL-TIME TRACKING of parcels via ninjaxpress.co
MANAGE orders from all marketplaces on ONE DASHBOARD
CASH-ON-DELIVERY (COD) service in all areas of coverage
A PERSONAL TOUCH with Ninja’s delivery communications suite
SWIFT and EFFECTIVE customer service