Simplifies Closing the Employee Experience Gap With Powerful New Methodology
(EXTM) Programmes by Driving Engagement, Culture and Productivity
Singapore (August 25, 2017) – Qualtrics, the leader in experience management,
today announced a new diagnostic assessment and employee experience methodology
that combines expert advice and best practices amassed from thousands of
successful employee engagement, talent and culture programs with leading
global brands. The new tools will serve as an enhancement to Qualtrics’ employee
experience (EX) management platform, Qualtrics Employee ExperienceTM.
According to an IDC Asia-Pacific study, only a mere 35 percent of employees
across the region are moderately satisfied and engaged at work. In fact, 28
percent of employees surveyed are very likely to switch jobs if an opportunity
arises. With the rising issue of brain drain and talent shortage in the region,
tracking and managing employee experience is increasingly important in helping
Asia-Pacific companies understand how employees are faring at work and prevent
“At most companies there is a significant gap between employee expectations and
the delivery of a world-class employee experience. This gap is causing
companies to lose good employees who could very well turn into tomorrow’s leaders,” said Benjamin
Granger, Ph.D., employee experience expert at Qualtrics. “Great experiences
engage employees and deliver ongoing opportunities for learning, development,
and progression, which in turn increase that employee’s contribution and
commitment to the company. This lengthens the amount of time an employee stays
with the company in an engaged and productive state.”
Qualtrics is the first and only employee experience management platform that
measures employee experiences across the entire employee lifecycle,
automatically prioritising key drivers of engagement and experience. Powered by
a predictive intelligence engine, Qualtrics Employee Experience eliminates the
need for manual analysis and automatically surfaces deep insights that help
organisations make important HR decisions. By delivering real-time, role-based
insights to the right people, managers and leaders can now uncover areas of weakness,
take action, and drive critical organisational outcomes.
a free EX diagnostic that
provides a customised assessment of employee experience at any organisation.
Measured against the Four Pillars of EX Success—Qualtrics’ proven methodology
for EX program success—the diagnostic evaluation includes
an individualised report with a full description of what can be done
to improve an existing EX program to achieve
better organisational and financial results.
Pillars of EX Success provides a guide for companies to assess and manage their
employee experience programs according to best-in-class criteria. Based on
years of experience with the world’s leading brands, the methodology provides
practical guidance on:
Alignment & Culture: Establishes
a culture of feedback and transparency driven by executive leaders who see
feedback as an integral driver of employee experience and organisational
Feedback Mechanisms: Captures
feedback at every stage of the employee journey–from recruitment to exit–to
identify and optimise key experiences and engagement drivers.
& Accountability: Empowers
managers and leaders to take action and improve their teams by giving them the
tools they need to visualise feedback, analyse data, and build action plans.
& Scale: Creates a flexible,
scalable, and integrated employee experience program that enables you to
continually test and innovate as well as connect employee experience data with
customer, brand, and product experience data.
includes the Four Competencies of EX Success, Qualtrics’ methodology for EX
XM Platform™, the industry standard for experience management. The XM Platform
allows companies to manage the four core experiences of business—customer,
employee, product and brand experience—on a single platform. Experience data
from the platform tells companies why things are happening across the
organisation, and helps predict what customers and employees want most.
leaders and best places to work:
technology allows us to solve problems we couldn’t solve otherwise. We’re
collecting data beyond just engagement statistics and it’s helping
us deliver better employee experiences that drive real change,” said
Corina Kolbe, Director of Learning and Development at Zillow.
we had no way to look at employee trends over time. With Qualtrics, we’re now
collecting actionable insights at every point in the employee lifecycle and
we’re able to apply that information immediately to make the changes that
matter most for our team members,” said Christopher Gruttadauria, VP Human
Resources at Alliance HealthCare Services.
leaders within Whole Foods now receive feedback from peers, direct reports,
indirect reports, and managers. With feedback results flowing in immediately
from Qualtrics, leaders can instantly take action, which results in higher
satisfaction and engagement across teams,” said Sara Brothers, Senior Talent
Consultant at Whole Foods.
more information on how to build a winning EX program, join Qualtrics
Experience Week October 16-19, 2017 to
hear from experience leaders like Kim Scott, Serial’s Sarah Koenig, and General
Stanley McChrystal to learn more about today’s best practices in experience
Qualtrics is a single system of record for all experience data, also called
X-data™, allowing organisations to manage the four core experiences of business—customer,
product, employee and brand experiences—on one platform. Over 8,500 enterprises
worldwide, including more than 75 percent of the Fortune 100 and 99 of the top
100 U.S. business schools, rely on Qualtrics. To learn more, and for a free
account, please visit www.qualtrics.com.