ServiceNow Survey Finds Over 80% of CISOs Say Data Breaches That They Know About Haven’t Been Addressed

ServiceNow Survey Finds Over 80% of CISOs Say Data Breaches
That They Know About Haven’t Been Addressed

ServiceNow Survey Finds Most Companies Unprepared to Protect Customers Against Data Breaches or Respond to Hacks

SINGAPORE – April 21, 2017 – A new survey of 300 Chief Information Security Officers (CISOs) from around the world by ServiceNow (NYSE:NOW) spotlights the need for a new approach to responding to the rising number and cost of data security threats. “The Global CISO Study: How Leading Organizations Respond to Security Threats and Keep Data Safe,” revealed that 80 percent of global security executives surveyed (78 percent in Singapore) are concerned that detected data breaches go unaddressed.

This comes at a cost: More than one in 10 CISOs reported experiencing a significant security breach causing reputational or financial damage in the past three years. Manual processes, resources and talent deficiencies, and the inability to prioritize threats are impairing security response effectiveness. As a result, CISOs are increasing the automation of security tasks to bolster their response and remediation efforts.

“Data breaches have a serious impact to businesses in Singapore and across the region. According to the results of this survey, CISOs need to put their focus on the entire process of the security response. CISOs must start automating and prioritizing security tasks based on business criticality to ensure that threats are detected and dealt with quicker and more efficiently,” said Jimmy Fitzgerald, Vice President and General Manager, ServiceNow, Asia Pacific and Japan.
Other findings of the study include:  

18 percent rate (compared to 20 percent globally) their company as highly effective at preventing security breaches.
·         66 percent (compared to 70 percent) of CISOs say it is difficult to prioritize threats based on business criticality.
·         Customers may suffer the most from these gaps: Only 30 percent of CISOs (compared to 38 percent globally) believe they are highly effective at protecting against customer data breaches.
More than 24 percent of CISOs (compared to 30% globally) say manual processes and a lack of resources are barriers to their organization’s ability to detect, and respond to security breaches.
Just 8 percent of CISOs (compared to 7 percent globally) say their employees have developed the skills necessary to successfully prioritize security threats.

A small group of the overall survey sample (10 percent in Singapore), titled “Security Response Leaders,” differ from the rest in that they:
·         Automate a higher percentage of security activities, including more advanced tasks such as trend reporting.
·         Prioritize responses to security alerts based on business criticality.
·         Build stronger relationships with IT and other departmental functions.

Read the full report at

Additional Resources

·         Global Research Report here:

·         Case study on Freedom Security Alliance

·         For more on Security Incident Response, please visit this site.

Survey Methodology

ServiceNow commissioned Oxford Economics to survey 300 Chief Information Security Officers. Respondents are based in Australia, France, Germany, Singapore, the United Kingdom and the United States, and represent companies ranging in size from $500 million in revenue to more than $10 billion. The survey was administered via telephone. Founded in 1981 as a joint venture with Oxford University’s business college, Oxford Economics specializes in evidence-based thought leadership, forecasting, and economic impact analysis.

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