Hearti Lab Builds Watson-Powered Insurance Chatbot to help SMEs Enhance Their Human Resource Management Functions

Hearti Lab Builds Watson-Powered Insurance Chatbot to help SMEs Enhance Their Human Resource Management Functions



SINGAPORE – 2 AUGUST 2017 – IBM (NYSE: IBM) today announced Singapore startup, Hearti Lab, has developed a Watson-powered chatbot for its mobile application – “Hearti Chat”. Targeted at employees of small and medium enterprises (SMEs), the chatbot aims to help users better understand what general insurance covers, identify their personal coverage gaps, and make more informed buying decisions by providing them with data-driven recommendations.

Built on the IBM Cloud, the chatbot leverages Watson Conversation services to respond to users’ queries in natural language 24/7, allowing users to easily access details about a particular insurance product and purchase it thereafter. 

Hearti Lab provides human resource solutions to small and medium enterprises, allowing simpler management of employee benefits, payroll, leaves, and insurance claims.

Sompo Insurance Singapore Pte. Ltd is the first insurer to launch a general insurance chatbot using Hearti Lab’s platform and leveraging Watson. Built into the Hearti Chat app, the chatbot, called ‘Serene’, is trained to ‘learn’ from Sompo’s database of answers to queries on travel insurance. Hearti Lab’s new conversational interface is able to accurately determine the intent of users’ questions and quickly return high-confidence answers. Based on the information provided by users, Serene recommends suitable insurance policies to users who can purchase Sompo’s insurance policies through the mobile app.

Keith Lim, Chief Executive Officer and Founder of Hearti Lab, said, “We have seen the vast potential cognitive computing holds in reshaping how businesses grow and transforming the customer experience. In saying that, we chose IBM Watson as we believe it has the capabilities to power cognitive virtual agents that quickly provide users with information.”

“Chatbots are becoming an increasingly popular medium among businesses as a first customer touchpoint, which is fundamentally transforming the customer engagement experience. The degree to which businesses use Watson to deepen engagement with customers will be the deciding competitive advantage,” said Kenny Hay, Director of Cloud, IBM ASEAN.

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